​

This is the Privacy Notice for www.theceylonsapphirecompany.com (The Ceylon Sapphire Company). We are committed to protecting your personal data and ensuring your privacy is respected. This notice explains:

​

• The types of personal data we collect from you through this website;

• How and why we use your personal data;

• Who we share your personal data with and where we transfer it;

• How long we retain your personal data;

• Your rights and how you can contact us if you have any questions regarding the processing of your personal data;

• How we may update this privacy notice.

 

The Ceylon Sapphire Company is the "data controller" responsible for processing your personal data. For more details on our use of cookies, please refer to our Cookie Policy.

​

What Personal Data Do We Collect?

​

We collect and store the following types of personal data:

• Email Address: Submitted when you sign up for newsletters or marketing communications.

• Contact, Delivery Details & Payment Information: Collected to process and deliver orders you place on the website.

• Name, Address, Telephone Number, and Email Address: Required to arrange deliveries for any products purchased through the website.

• Customer Support: If you request assistance, we collect your name, contact details, and any documentation you provide (e.g., proof of purchase, identification). 

• Account Registration: When you create an account on our website, we collect your name, email, address, and order details.

• IP Address: We collect your IP address for website personalisation and geographic content targeting purposes.

 

How and Why Do We Use Your Personal Data?

​

Purpose Legal Basis for Processing

• To process and dispatch orders made via the website. To fulfil our contract with you.

• To respond to customer inquiries and provide product support.It is in our legitimate interest to address customer queries and provide support.

• To register and manage customer accounts. It is in our legitimate interest to provide account management services.

• To perform statistical analysis for website improvement. Based on your consent.

• To send you marketing communications based on your preferences. With your explicit consent.

• To comply with legal obligations such as tax and financial reporting. Necessary for legal compliance.

​

Who Do We Share Your Personal Data With?

​

We may share your personal data with:

• Internal departments within The Ceylon Sapphire Company for operational purposes.

• Third-party service providers, including:

  • IT providers for website hosting and support.

  • Analytics providers to help us improve user experience.

  • Couriers for order delivery.

  • Digital marketing agencies for promotional purposes.

• Regulatory authorities or other legal entities when required by law.

• Buyers or potential buyers of our business in the event of a sale.

 

Some of our partners may be located outside the UK or EU/EEA, and we will ensure that appropriate safeguards (such as standard contractual clauses) are in place to protect your data during such transfers.

​

How Long Do We Store Your Data?

​

We store personal data for as long as necessary to fulfil the purpose for which it was collected, in accordance with our internal record retention policies. Once the data is no longer required, we will delete it. 

 

Your Rights

​

Regarding the personal data we hold about you, you have the right to:

• Request a copy of your personal data.

• Ask us to correct or erase your personal data (note that this may impact our ability to fulfill orders or manage your account).

• Request that we stop processing your data or limit how it is processed (e.g., if the data is inaccurate).

• Request a machine-readable copy of your personal data, which you can transfer to another provider.

• Withdraw consent for marketing at any time.

 

If you would like to exercise any of these rights, please contact us at info@theceylonsapphirecompany.com titled 'Right to erase'.

 

You also have the right to file a complaint with the Information Commissioner’s Office (ICO) or the supervisory authority where you live or work.

​

Changes to this Privacy Notice

​

We may update this privacy notice to reflect legal, regulatory, or operational changes. Any updates will be communicated to you, and your continued use of the website following these updates will indicate your acceptance of the changes. If you do not agree with any updates, please stop using the website.

​

Last updated: October 2024